| Shipping, Returns, and Payment Policies |
| Shipping Policies We understand the excitement that comes with a purchase your products... you are eager to receive it! We are just as excited for you to get your purchase and start using the products you purchase from us! Since this is the case, the majority of our items ship within 1-2 business days from when you place your order. You can determine your shipping charges by entering your zip code without any other information when you have filled your cart. Press "update" and your shipping charges will be calculated for you. If you would like to use an expedited shipping method, please contact us for rates and options. In stock items usually ship within one to two business days of the order, and you will be notified of shipment via email. If an item is ordered which is not currently in stock, it may take up to one week to ship. If the item is anticipated to be backordered for longer than one week, we will notify you. The backordered item(s) will be shipped when in stock via our standard ground shipping methods (US Postal Service). All orders shipped to PO Box or military addresses will be shipped via US Postal Service; however, you will need to contact us for shipping quotes to PO Box or military addresses as the rates above do not necessarily reflect the cost for deliveries to these types of addresses. You will receive a shipment confirmation via email when your order has shipped; tracking information will be included. Please note that we do ship to Alaska and Hawaii; however, to place a shipment to those locations, please contact us to discuss the best shipment options available. Standard Shipping Options We ship US domestic orders using US Postal Service (generally priority mail). This option is designated as the Standard Delivery option. This will ensure that we can continue to give you the best possible shipping rate on all of your orders. All orders should be delivered to you between 3-6 business days from the time of shipment. All orders shipped to PO Box or military addresses will be shipped via US Postal Service; however, you will need to contact us for shipping quotes to PO Box or military addresses as the rates above do not necessarily reflect the cost for deliveries to these types of addresses. Shipping Materials We recycle the shipping materials that we receive; therefore, you may receive your order with styrofoam peanuts or other less-than-eco-friendly packaging materials. We figure that reusing less than desirable packaging materials is better than stuffing a landfill with them. We would appreciate you also continuing this cycle of re-use should you receive your order with such materials enclosed. Multiple Box Charge Once in a while, an order may require multiple boxes or an oversized box. Should this apply to your purchase, before processing your order, we will contact you with the additional shipping charge required for proper shipment so that you may make any adjustments desired. This situation generally happens when orders involve a significant volume of bulky or heavy items. International Shipping Canadian Shipping Policies In addition to the general shipping policies set forth on this page, there are a few specifically related to shipments to Canada. Shipping Methods Shipments to Canada will be processed using either First Class International, which should result in receipt of your purchase within 10 - 15 business days, or US Priority Mail International, which should result in receipt of your purchase within 3-5 business days. We will use our discretion based on the nature and size of the purchase to select the most appropriate shipping method, but as a general rule, purchases under 4 pounds will be shipped First Class International. As shipments to Canada are international, customs or other delays may be encountered which may cause shipments to take a little longer than anticipated. If a circumstance arises which requires additional fees realted to customs, etc., such charges will be the responsibility of the purchaser. We will notify you should we become aware of any such circumstances as soon as we become aware of them. We will, of course, notify you as soon as we have shipped your item. Return Policy We understand it is not a perfect world. Since it is not, there might be a rare instance requiring the return of something you have purchased. Please review our return policy below for specific information. General Return Policy
Shipping Error
Exchanges
Refused Delivery
Cancelled Orders
Method of Credit
Payment Policy We accept payment only in US dollars. We offer several options for remittance. We accept:
We do not currently accept personal checks, money orders or wire transfers. |
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